Our Commitment to Your Privacy

At SmartNextSword, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our decentralized application development services. We believe transparency builds trust, so we've written this in plain language rather than legal jargon.

Our approach reflects Malaysia's Personal Data Protection Act 2010 requirements while maintaining international best practices for data protection. When you work with us, you're not just getting technical expertise – you're partnering with a team that respects your privacy rights.

Information We Collect

We collect information in several ways, always with specific business purposes in mind. Here's what we gather and why:

• Contact Information: Name, email address, phone number, and business address when you inquire about our services or request consultations
• Project Details: Technical requirements, business goals, and project specifications you share during our development discussions
• Website Analytics: Basic usage data like pages visited, time spent, and general location information to improve our site experience
• Communication Records: Emails, chat messages, and meeting notes from our business interactions
• Payment Information: Billing details processed through secure third-party payment processors (we don't store credit card numbers)

How We Use Your Information

Every piece of information serves a specific purpose in delivering quality service. We don't collect data just because we can – we collect it because it helps us serve you better.

Project-related information helps us understand your technical needs and business objectives. This allows us to create decentralized applications that actually solve your problems rather than generic solutions.

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We use industry-standard encryption, regular security audits, and access controls to keep your data safe.

Most data is stored within Malaysia to comply with local regulations, though some cloud services may process information internationally with appropriate safeguards. We maintain backups in secure locations and regularly test our recovery procedures.

Our team receives regular training on data protection best practices. Only authorized personnel access client information, and all access is logged and monitored.

Your Privacy Rights

Data Sharing and Disclosure

We don't sell your personal information to anyone. Period. However, we may share information in specific circumstances:

• With trusted service providers who help deliver our services (hosting, payment processing, project management tools)
• When required by Malaysian law or legal proceedings
• With your explicit consent for specific business purposes
• To protect our rights, property, or safety, or that of our clients and the public

All third-party providers sign confidentiality agreements and must maintain the same privacy standards we do. We regularly review these relationships to ensure your data remains protected.

Data Retention

We keep your information only as long as needed for business purposes or legal requirements. Project files are typically retained for three years after completion, while basic contact information may be kept longer for ongoing business relationships.

When data is no longer needed, we securely delete or anonymize it. This process includes removing information from backups and ensuring complete data destruction.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Essential cookies keep the site functioning, while analytics cookies help us identify popular content and improve navigation.

You can control cookie settings through your browser. Disabling cookies won't prevent you from using our site, though some features may not work as smoothly.

International Data Transfers

Some of our cloud services and development tools may process data outside Malaysia. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and service provider certifications.

These transfers only occur when necessary for service delivery, and we maintain the same privacy standards regardless of data location.

Changes to This Policy

We'll update this policy when our practices change or legal requirements evolve. Significant changes will be communicated directly to active clients, and the updated policy will always be available on our website with the revision date clearly marked.

We encourage you to review this policy periodically to stay informed about how we protect your information.